The stages after you pay
- Final review: a person checks your order and your approved design one last time.
- Casting by our manufacturing partner: about one to two weeks.
- Transport to our jeweler.
- Hand finishing and polishing, plus plating or rhodium only if your material specifies it.
- Quality control: size or dimensions, edges, loop, lettering and finish are checked.
- Packaging and tracked shipping.
The range we show you
Casting is only one stage, so its estimate is never presented as your delivery date. Before payment you see a range that combines all stages; if our partner confirms a longer queue, we update the estimate and tell you.
Where we ship
We only ship to the countries offered at checkout. Our site is available in five languages, but that doesn’t make every country that speaks them a shipping destination.
Following your order
Your order page shows real events with dates (approved, accepted by our manufacturing partner, being made, with our jeweler, quality checked, dispatched), never an animated guess. When your piece is dispatched, you receive an email with the tracking details.
If something goes wrong
If quality control finds a defect, the piece is repaired or remade before it ships, which never uses one of your refinement rounds. If a parcel is delayed, lost or damaged, contact us.
Questions and answers
Can I get my piece faster?
Not at the moment. Each piece is cast and finished individually, and we don’t skip quality control.
When is my design locked for production?
When our team releases your paid order to production. Until then, contact us if something needs to change.
Sources
External references for facts on this page.
Spotted something inaccurate? Tell us through our contact page. Contact