Questions and answers
What is Jewelborn?
An online atelier that turns one image (a drawing, a photo, a pet portrait or handwriting) into a custom ring or pendant. You shape it in your own private studio, approve it, and a jeweler finishes it by hand.
How much does it cost?
Each product and material has a fixed catalogue price that includes VAT, shown before you start and again before you pay. Size and design complexity don’t change it. See the prices for rings and pendants.
Do I have to pay to see my design?
No. You verify your email, and your original design and one refinement round are included without payment. You pay only when you approve a design and order it.
What kind of image works best?
One clear subject with a strong outline: a drawing, a pet’s profile, a signature or a symbol. See our ideas for tips on each type of image.
How many changes can I make?
One refinement round, and it can combine several changes. Failed attempts and changes of size or material don’t use a round. Read the refinement policy.
Is what I see what I get?
Yes. What you see is a digital preview of the exact piece we make. Lighting and the look of the metal can vary; the shape doesn’t. Hand polishing slightly softens very sharp edges.
Which materials can I choose?
Sterling silver, gold-plated silver, and solid yellow, white and rose gold, each once it is qualified with our partners. The exact fineness and any coating are stated before you pay. Compare materials.
How long does delivery take?
Casting takes about one to two weeks; finishing, quality control and shipping come on top. You see a realistic range before paying. Delivery details.
How do I find my ring size?
Measure a ring that fits the same finger, or be sized by a jeweler. Our sizing guide has an EU size chart in millimetres.
Can I return a custom piece?
Because each piece is made to your specifications, the usual 14-day right of withdrawal generally doesn’t apply once it’s ordered. Your legal rights for faulty or non-conforming goods always apply: if your piece is defective or doesn’t match the approved design, we’ll repair, remake or refund it as the law provides. See our terms.
Is my image private?
Yes. Your design is private by default. Nothing is published unless you create a share link, and you decide separately whether it includes your original image. You can turn a link off at any time.
Who owns the design?
You keep all rights in your own image, and you confirm you have the right to use it. We only publish your design with your permission. Because every design is an interpretation of an image, we can’t guarantee that it is unique.
Do you use my images for anything else?
Only to design and make your piece. Any other use needs your separate permission, which is never required to order.
Can I share my design?
Yes: as a video or still image to download or share from your phone, or as a read-only link. Sharing a file doesn’t publish anything, and a link can be turned off at any time, although copies others already saved can’t be recalled.
Spotted something inaccurate? Tell us through our contact page. Contact