Help
How can we help?
Most answers are in our guides below. For anything about your own design or order, open a request and a person from our team replies — usually within 24 hours.
Ask our team
Tell us what it is about and link the order or design it concerns. You can add photos, follow the conversation in your account and we let you know by email when we reply.
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Your requests
Quick answers
The short version of what customers ask most. Each guide has the full details.
Refinement rounds, explained
Every design includes an original version plus one refinement round. A round is one request in your own words, and it can contain several changes. A round is only used when your new version is ready; attempts that fail on our side, corrections we make ourselves and changes of size or material don’t use one.
Read the guide: Refinement rounds, explainedDelivery: how long a custom piece takes
A Jewelborn piece is made to order after you approve and pay. Casting by our manufacturing partner takes about one to two weeks; transport to our jeweler, hand finishing, any coating, quality control, packaging and shipping come on top. You see a realistic delivery range before you pay, and your order page shows each stage as it actually happens.
Read the guide: Delivery: how long a custom piece takesRing size guide: find your EU size
An EU ring size is the inner circumference of the ring in millimetres: size 54 means 54 mm around the inside. The most reliable way to find yours is to measure a ring that already fits the intended finger, or to be sized by a jeweler. Jewelborn makes rings from EU 44 to 70 and never estimates a size from a photo.
Read the guide: Ring size guide: find your EU sizeCaring for your jewelry
Take jewelry off for swimming, cleaning and sport, and put it on after creams and perfume. Clean it gently with lukewarm water, mild soap and a soft cloth, and store each piece separately so it doesn’t scratch. Gold-plated pieces need the gentlest care, because polishing and abrasives wear the gold layer away.
Read the guide: Caring for your jewelryJewelry materials, explained honestly
Jewelborn offers five material families: sterling silver, gold-plated silver, and solid yellow, white and rose gold. Each is described by its actual alloy and fineness, not just a colour, and the exact specification of your piece is stated on your approval page before you pay. A material is only offered once our manufacturing partner and jeweler have qualified it.
Read the guide: Jewelry materials, explained honestlyFrequently asked questions
Jewelborn turns one image into a custom ring or pendant. Designing, the original version and one refinement round are free; you pay the fixed catalogue price only when you approve a design. Below are straight answers to the questions people ask most.
Read the guide: Frequently asked questions